Our process is a bit different from normal. Here are all the most important things to know:
1. Only place an order if you can pickup or have someone pickup your order for you at the Sand Island / Kalihi workshop. Orders placed can only be picked up in person.
2. Once you place an order, we will need 1-2 days to prepare and make your order available for pickup. You'll get an email notification with our pickup address and you're welcome to pick up anytime M-F 10am - 4pm. Just bring a government ID matching the name on the order.
3. What if you can't get the order picked up in 7 days? We cancel the order and restock the item. Things happen and we understand. Please place an order again when you are sure you're able to have it picked up. Refunds will be after deducting transaction fees expended.
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Were you selling in Costco for the last 20 years? Yes! We have been providing Hawaiian print car seat covers to Costco around the islands since the early 2000s. |
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Why is it local pick up only? Since we haven't been in our local Costcos for a while, we have been getting calls from Costco customers asking about the seat covers. We feel that we should try to make these seat covers accessible again. We are going to serve our local customers first, as they have been trying to find us. |
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Can you ship to me if I am on another island? Unfortunately, we aren't looking to do a typical e-commerce retail business yet. The best way to order is to have someone pick it up for you and bring or mail it over. |
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What if I order and don't pickup within 7 days? Orders sitting here for more than 7 days are canceled and refunded, minus transactions fees. |
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How do I return or exchange? Come back to the workshop during business hours and ring the door bell and we will help! |
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I am having trouble putting on the seat covers, can I get help? We would be happy to put the seat covers on your car for you if time permits! If it's busy, then you may need to do come back during a less busy time of day and we can help. |
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When will you be getting new prints or restocking out-of-stock prints? We are offering only our limited quantity seasonal prints. We manufacture them in bulk and once the item is sold out, it'll be taken down and replaced with a new limited quantity design. We aren't expecting to restock any out-of-stock prints and new prints will come in seasonally, but we may update more often if needed! |
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Where else can I get your seat covers? The seasonal designs we offer is directly available through us here, but these could be sold elsewhere through other parties. We are just happy to be able to offer our seat covers to everyone again. |
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Do you do weekend pickups? At the moment, we do not allow weekend pickups. If enough people demand we open on weekends for pickups, we will absolutely consider it. |
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Is there parking? We have 1-2 spots available, but these spots will often already be taken. Go ahead to park in our driveway for the pickup since it should be quick. If that's also packed, we recommend taking a circle around the block. Parking clears up every 2-5 minutes. |
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What do I need to bring to pick up the package? We just need a government issued picture ID to match with your order name. If you have someone picking up for you, please indicate their name(s) in your order notes. You can also message us via chat and as long as we can verify you, we can update your pickup person. |
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Do you accept cash or check? We are not accepting any cash or check payments, all order must be pre-paid online. The workshop does not have the means to accept cash or give change, so orders are only placed online. |